Oct 6 2017
The growth of ecommerce business has resulted in increased demand for the delivery services. Entrepreneurs need to adapt in such a competitive environment. And make a difference to increase customer base. The most commonly used operators. “Logistics Management” is an important strategy to make a difference and increase the value of customer service.
What to do when an entrepreneur decides to choose a logistics provider that meets their customers in the e-commerce era. Here are some tips for choosing a good logistics service provider.
- Choose a company with international standards.
Some operators who have just started shipping, but may not have any prior experience with the service. Selecting a reputable and well-respected logistics service provider. This will help ensure that operators can deliver the goods with efficient logistics management from source to destination.
- Choose from those who can deliver fast on time. And the product is in perfect condition.
Fast and on-time delivery is a basic requirement that a good logistics provider should already have. Another feature that entrepreneurs should look for is: The logistics service provider is attentive and meticulous at every step of the process. Loading and unloading To deliver the right products to customers in the “perfect” environment, not torn or damaged.
- Must have a nationwide delivery network.
A comprehensive network of logistics service providers is another thing that operators should consider. Online trading is growing and expanding everywhere, not only in the metropolitan area. Facilitating the delivery of goods to various areas. It is in Bangkok. In remote areas in the province is another advantage for entrepreneurs.
- There are “variations” of services available.
Good logistics service providers should offer “variants” of diverse services to their operators and customers, such as direct deliveries to the establishment. The service will not have to waste time with the delivery of SMS service, alert customers before delivery. For customers to know the delivery time. And the payment service (COD) for customers who are not convenient online payment. Entrepreneurs can offer a variety of “forms” of logistics services that better address the needs of diverse clients.
- Have a tracking system And check the delivery status is accurate and up-to-date.
The logistics service provider has a tracking system. And accurate and up-to-date delivery status enables customers to easily check their own stock status. Whether it is through a website or mobile application. No need to interfere with the business operation of the operator.
- Customer Service ( the Customer with Service) is easily accessible and convenient.
Operators should select a logistics service provider with a quality customer service department who can provide accurate information to customers. It also has an easy-to-access communication system in case customers encounter problems during the shipping process. The staff is available to answer questions and provide advice on how to solve the problem quickly.
In this era of high competition. If you have a good partner, you win half the battle.